FAQ
Q. Can I wear or use the items on the Lift MerchStore at work?
A. It Depends. Every role and situation could be different. Please refer to the Employee Handbook to review the dress code and other relevant policies.
Q. How long will it take for me to get my merch?
A. It depends on the shipping method you choose and if the item is showing as in-stock. Items not in stock may take several weeks to be created and shipped.
Q. Can I request items be added to the Lift MerchStore?
A. Our goal is to offer items that you want. The MerchStore inventory will be reviewed regularly and updated based on company-wide surveys. If you have an immediate business need, please email marketing@liftincorporated.com with your request.
Q. Will my credits expire?
A. MerchStore credits do not expire, but you must be continuously employed to redeem any credits.
Q. Can I spend more than the $150 credit?
A. Yes. You may use a credit card to spend more than the $150 credit.
Q. Can I order items that are not showing as in-stock?
A. Yes. Items not showing as in-stock, but still on the MerchStore can be back-ordered. It will take extra time to produce the item, but once it is created, it will be shipped.
Q. Will new employees order their 90-day jacket through the MerchStore?
A. No. New employees will still be contacted directly to arrange their 90-day jacket separately from this credit.
Q. Will the MerchStore be available in the future?
A. Yes. Please bookmark httpcs://lift.estore.shop/ to visit the MerchStore anytime.
Q. Can I have items shipped to a branch?
A. Yes. You may choose to have items shipped to your home, or another location. If you choose one of our branches, you will be contacted once your shipment arrives.
Q. Who is Apex Advertising?
A. Apex is a local company we partnered with to implement and manage our MerchStore.
Q. Who should I contact if I have problems logging in to my MerchStore account?
A. Log-in issues should be directed to Apex via the FAQ page of the MerchStore. If you cannot resolve an issue directly with Apex, please email marketing@liftincorporated.com.
Q. What should I do if I have a problem with my order?
A. Order-specific questions, such as order status and returns, should be directed to Apex via the FAQ page of the MerchStore. If you cannot resolve an issue directly with Apex, please email marketing@liftincorporated.com.
How do I check the status of my order?
- You will receive an acknowledgment of your order by email.
- If you are logged in, you may click on Orders at the bottom of the page under My Account for order details and shipping information.
- Call e-commerce customer service at 717-396-7100 with any questions or you may email weborders@apexadv.com with questions.